Refund policy

Workshops - Refund/Return/Cancellation Policy 


(workshops also referred to as Class, Party, Appointments, Private Party, Tutoring)

When you register and pay for a workshop, you agree to all terms listed here. 

1. Cancellation Policy - No refunds allowed, but transfer options available with restrictions:  We understand that sometimes plans change. If you find yourself unable to attend an in-person workshop, we must be notified by you at least 3 days in advance of your scheduled workshop date. By doing so, you will receive credit that can be redeemed for a future workshop. To request a transfer, simply email us at autumnandro@gmail.com. Please see Transfer Restrictions below. Once we receive your request, we will promptly send you a confirmation email.  Please keep in mind that the credit for a future workshop must be redeemed within 1 month of your originally scheduled workshop date.

   Regrettably, if you cancel or don't attend a workshop and give less than 3 days notice, we will not be able to issue any credit.

2. Late Arrivals - Any customer/student arriving later that 10 minutes after workshop start time will be considered a no-show (not-attended), your seat will be forfeited and you will not be eligible for a refund or credits or transfers.
3. Workshop credits are not redeemable for cash and cannot be applied to merchandise purchases.
4. Transfer Restrictions and Terms: Customer may only transfer their ticket to another person 18 years or older. Transfers are not offered for any workshop hosted by visiting or out-of-town instructors. Due to the nature of these one-time-only workshops, all events hosted by special guests are subject to this policy. Thank you for understanding.
5. Cancellations & Rescheduling: In the event a workshop is cancelled or rescheduled due to inclement weather or other Acts of God, you will receive a credit to take another workshop at a later date (in-person or virtual). 
   
6. Payments & Chargebacks: All workshop registrations are final. By completing your purchase, you acknowledge and agree to our policies regarding cancellations, late arrivals, and no-shows. Because we reserve materials, staffing, and workshop space specifically for your booking, no refunds, reschedules, or credits will be issued.

   Any attempt to dispute or reverse charges (a “chargeback”) after agreeing to these terms is a breach of this agreement. Guests remain fully responsible for all fees, including any costs incurred by Autumn & Ro in responding to or defending against chargebacks.

   By registering, you authorize payment for the full amount due and waive any right to dispute charges except in the case of proven fraud or processing error.

About Our Policies
Our workshops require a great deal of pre-planning, including ordering supplies and tools, booking staff, and making commitments to pay room rental and instructor fees just to name a few— all based on the number of students who register. When students ask to cancel or reschedule at the last minute, we lose money. As a small business, we are unable to absorb these costs and still keep our class prices low. In fairness to all of our customers we are unable to make exceptions to our policy, including for reasons of illness, travel, or work hours. If you are unable to attend a workshop at the last minute, we suggest giving your spot to a friend. Thank you for understanding.

Product - Return & Refund Policy 

(not including Workshops)

When you purchase a product from Autumn and Ro, you agree to these terms. Term listed below do not apply to ticketed events like workshops, classes or parties.

Returns accepted within 14 days of the date of original purchase. Shipping costs are non-refundable. All returned items must be unused, undamaged, in the same condition as when purchased, be in the original packaging and include a receipt or proof of purchase. We offer refunds, exchanges or store credit depending on the return and available inventory. 

Non-returnable items:
Gift cards, digital products, downloadable software products, classes or workshops attended and non-attended, sale or discounted items, items used, damaged or worn.

Proof of purchase
All returns require a receipt or proof of purchase.

How to Return In-Person
Appointment REQUIRED. Please contact us to make an appointment at autumnandro@gmail.com.
See our website for store hours and address. Once your return is received and inspected, we will send a notification via email of approval or rejection of your return. If approved, your refund, store credit or exchange will be processed using original method of payment.

How to Return Via Mail
Please let us know why you are returning and if you prefer a refund or store credit. You may want to insure your package as we cannot guarantee delivery and will not be responsible for lost or stolen packages. Once your return is received and inspected, we will send a notification via email of approval or rejection of your return. If approved, your refund or store credit will be processed using original method of payment.

Shipping
Mail your item to the address listed on the website for Autumn and Ro. You are responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please us insured  shipping options as we are not responsible for lost or stolen packages.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at autumnandro@gmail.com.

Sale items (if applicable)
Only regular priced items may be returned and refunded. Sale items cannot be refunded, returned or exchanged.

Exchanges (if applicable)
Appointment REQUIRED. Please contact us to make an appointment at autumnandro@gmail.com. We only replace/exchange items if they are defective or damaged and based on inventory available.

I got my item as a gift. How can I return it?
If your received your item as a gift and you are not the purchaser, we can offer a gift credit for the value of your return or an exchange in-person. If you would prefer to have a refund sent to the original purchaser we are happy to do that too. Same conditions apply as listed above.